IOP2602 Assignment 1 2025 | Due 25 March 2025

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QUESTION 1

Case Study: Decision Dynamics at GlobalTech

Background

GlobalTech is a mid-sized IT services company operating within a highly competitive and fast-
paced industry. With a workforce of 1,000 employees spread across three continents, the
company embraces a diverse organisational culture. The management team led by CEO,
Emma Turner, is focused on fostering innovation and collaboration in an increasingly
globalised market. However, GlobalTech has recently encountered several challenges related to
employee satisfaction, namely workplace diversity, decision-making processes and team
dynamics, all of which require managerial intervention.

Scenario Analysis

1. Organisational Behaviour and Its Impact

The management team at GlobalTech has identified the importance of studying organisational
behaviour (OB). Recently, a decline in team cohesion, performance and employee satisfaction
has been observed. The HR department has reported an increase in employee turnover, with a
survey revealing that some employees feel disconnected from leadership and the company’s
vision. The executive team is eager to explore how various aspects of OB such as leadership
styles, communication patterns, motivation strategies, and organisational culture impact the