MNO2609 Assignment 5 Semester 2 2024 | Due September 2024

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MNO2609 Assignment 5 Semester 2 2024 | Due September 2024. All questions answered with references.

Question 1
1.1. Quality starts with understanding customer needs and ends when those needs are satisfied.
In view of this statement, explains quality.
1.2. A development of quality concept regarding customer and their satisfaction results in
customer loyalty. Research shows that focus on customer loyalty can provide several commercial
advantages. Describe commercial advantages.
1.3. There are various techniques that can be used to assess customer satisfaction. Describe the
technique can be considered is most appropriate.
1.4. The management of a firm may think that their scale of operations is not sufficiently large
that that their resources to implement Total Quality Management (TQM). What questions may
be considered relevant to ask?
1.5. Describe the vehicle to achieve excellence in leadership.
1.6. The culture of an organization is formed by several components. Describe them.
1.7. Clearly defined and properly communicated beliefs and objectives can be summarize that
believe.
1.8. The mission statement is stated all the statement. Explain it.
1.9. The mission and the critical success factor (CSF) are what the organization must be
supported by key performance indicators (KPI). Describe the task of the sponsor.
10. If quality takes care of all the aspects of the customer’s requirement, including cost,
production, safety and easy use, then designing must take care of certain aspect. Describe them.
Question 2
2.1. Explain quality management principles embraced that you have learned.
2.2. Change organization can content with. Mention any five of six guidelines.
2.3. The leaders (executives) should express values and beliefs through a clear vision of what
their company wants to be and its purpose. Outline (5) five what the beliefs and objectives
should address.
2.4. Develop a benchmarking methodology.
Question 3
3.1. Provide an overview of how you understand the culture.
3.2. Organisations with impressive customer service scores, for instance, subscribe to the
importance of employees’ empowerment. Explain what they do to encourage employees.
3.3. Cultural change through team is the issue that management needs to contend with. Change
will continue to be with us for a long time. Within the context of Total Quality Management,
advise the organisation that intends to embark on changing how they could manage it. (Mention
any five guidelines)
3.4. Summarise the applications of Six Sigma.
3.5. Provide an overview of your understanding of the culture of any business.