ENG2604 Assignment 1 Semester 1 | Due March 2025

Description

ENG2604 Assignment 1 Semester 1 | Due March 2025. All Options and Scenarios Answered.

Question 1

Background

You are the publicist for a large retail store. A customer recently purchased essential household items from one of your regional branches. Unfortunately, the customer and their family fell ill after consuming the products. Upon investigation, it was found that some items had expired or were improperly stored. The customer has written a formal complaint demanding an explanation and a resolution. Given the seriousness of the complaint, they may escalate the issue to the media or take legal action if they are not satisfied with your response.

Instruction 1) Choose one of the following customer complaint scenarios and write a 400-word email response addressing the issue.

• Scenario A: The food products were past their expiry date but were still sold due to an inventory management error.
• Scenario B: The fresh produce (fruits/vegetables) was contaminated due to improper storage at the branch.
• Scenario C: The canned goods contained foreign objects (e.g., plastic, metal pieces), leading to food poisoning …… All Options and Scenarios Answered.