CBC1501 Assignment 5 Semester 2 2023 Unique Number: 821094 Due Date: 29 September 2023 (DISTINCTION GUARANTEED) 🌟🌟🌟🌟🌟

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CBC1501 Assignment 5 Semester 2 2023 Unique Number: 821094 Due Date: 29 September 2023

This document includes CBC1501 assignment 05 semester 02 2023 Answers for question ONE and Question TWO.

All answers are correctly answered and below illustrates examples of both questions one and two. Detailed answers are visible after purchase. To be used as a guideline

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QUESTION 1

QUESTION 1 WRITTEN QUESTIONS

Title: The Dimensions of Self-Image and Its Influence on Communication

 Self-image refers to the perception and evaluation individuals have of themselves. It is shaped by various factors including personal experiences, society’s perceptions, and cultural influences. One theory related to self-image is the social identity theory, which proposes that people derive their self-concept from their membership in various social groups. This theory encompasses two dimensions: personal identity and social identity.

QUESTION 2 ABRIDGED REPORT FORMAL REPORT:

RESTAURANT EXPERIENCE AT COFFEE BEAN CAFÉ IN PAVILION SHOPPING CENTRE, DURBAN

Date: 19 September 2023

1. Introduction

The purpose of this report is to present the findings, conclusions, and recommendations related to a negative restaurant experience at the Coffee Bean Café in Pavilion Shopping Centre, Durban. During a recent visit, the lack of proactive crisis management and poor service were evident, highlighting the importance of proper planning and customer-centric measures in addressing potential problems.

2. Findings

2.1. Inadequate staffing: It was discovered that three kitchen staff members did not show up for work on the day of the visit, resulting in long wait times and compromised service quality.