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ADB1602 Assignment 2 Semester 1 Memo | Due May 2025. All questions fully answered. Question 1 (15)
Read the following scenario and answer the question that follows:
The CEO, Mrs Mokoena, pages Mr Sibiya, the work supervisor, to come to his office. When Mr Sibiya walks in a minute or two later, the CEO is having what appears to be a very important telephone conversation. In due course he replaces the receiver, but his mind is clearly still very much on what he has just heard.
“Hello, Mr Sibiya. Please sit down. This is why I called you: at the moment, we have an official lunch break lasting one hour. As from the first of next month, I want to reduce the lunch break to 30 minutes only and bring the afternoon quitting time forward by half an hour. No doubt the staff will appreciate the opportunity to get home earlier. Will you please inform everyone concerned? Thanks for your time.”
Mr Mokoena begins to examine some papers on his desk and waves her hand to indicate that she has nothing further to tell the supervisor.
The supervisor, in turn, opens his mouth as if starting to say something, but thinks better of it. All he utters is a weak, “Okay, Mrs Mokoena”, before exiting.
1. All the components of the communication process are illustrated in this scenario. Describe and explain the communication process with regard to the scenario above.
Question 2 (15)
2. A communication channel is the medium through which a message is conveyed from a sender to a recipient. Explain the different types of communication mediums.
3
Question 3 (20)
3.1 Any form of written communication goes through many steps. Discuss the eight steps of the written communication process. (8)
3.2 List the guidelines for an oral representation. (7)
3.3 List five (5) reasons why a report is used. (5)
Question 4 (20)
The business letter remains a very effective, popular, and important medium of communication.
You are the office manager of Soshanguve Electronics (Pty) Ltd. You received a complaint from Mr Mpofu, the manager of the local store. He is complaining about the poor quality of the laptops you supplied with his last order. Write a reply to his complaint indicating what steps you are going take to correct this matter. The letter should be in the format of a business letter.
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