MNO2602 Portfolio May June Semester 1 2026 – Due 26 May 2026

Description

Portfolio MNO2602
May/June 2026

Question 1

Learning units 1 to 6

[42 marks]

1.1. By globalising, organisations considerably change their physical environment, the task
environment and the social environment. Explain the social environment of a globalising
organisation.

(2)

1.2. Describe the difference between prevention, appraisal and failure (PAF) costs. (3)

1.3. Leadership is the process by which a leader influences a group to move towards the
attainment of superordinate goals. For followers to have power, leadership must share its
power. Briefly explain the various forms of this power.
(5)

1.4. A guarantee takes into account customer rights and promotes the confidence about the
purchase of the product. Discuss the conditions that a guarantee should adhere to. (5)

1.5. The chief executive officer (CEO) of your company asked you to explain “service
blueprinting” to the board of directors. Write a short report on this topic.
(4)

1.6. The third step in the product development process includes a technology feasibility
statement. What issues does the technology feasibility statement assess? (5)

1.7. Briefly explain Garvin’s five definitions of quality. (5)

1.8. Quality is multidimensional for manufactured products, and even more so for services.